Hours & FAQs

We are mostly open-air however, we do have some shelter available across our rooftop, just in case the weather decides not to play, (subject to availability).

We do not offer table reservations and our tables work on a first come, first served basis!
However, there is plenty of room to hang out on our rooftop and tables can quickly become available!

Alternatively, if you would like to enquire about a private hire/area/package reservation for a larger group, please pop an email to events@roofeast.com or visit this page.

Guests aged 17 and under are more than welcome to visit us up until 5pm on weekends and Bank Holidays, when accompanied by an adult 18+. Please note, all guests must be aged 14 or above to play Sluggers, Bowls & Archery.

You must be over 18 and have proof of identity to purchase alcohol. We operate under the Challenge 25 Policy, therefore, if you’re lucky enough to appear under the age of 25, you will be asked to provide ID upon arrival.

Acceptable forms of ID include the following: a photo driving licence, a passport and a proof of age card, such as the PASS card from the national Proof of Age Standards Scheme.

If you are running late to your booking, our team will do their best to accommodate you at the next available time slot. However, if we are sold out or low on availability, this may not be possible.

If you can no longer attend your booking, please let our customer service team know via email at info@roofeast.com. You will be issued a credit voucher to rebook your visit with.

We do not offer refunds due to bad weather, but you can transfer your ticket up until 2 hours before the venue opens for free, via our website here.

All games except Sluggers will go ahead in most weather conditions, if you haven't received an email from us stating otherwise; your booking is going ahead. In the event of a game cancellation, all efforts will be made to give as much notice as possible. All ticket holders will be notified via email and offered a booking transfer.

To modify your booking, please follow the instructions below:

• Create an account here under the same email address used to make your booking.
• You can choose the game, date and time to transfer your tickets to, by clicking the blue 'TRANSFER' button. You'll be taken to our website, where you can add your new, desired tickets to your basket and checkout with your existing order converted into credit!
  Please note: If you transfer your tickets to an event that is a lower price than your original purchase, you will not receive or be eligible to receive a refund for any difference in price. Missing the transfer window does not make you eligible for a refund.
• You are able to transfer up until 2 hours before the venue opens, on the day of your booking.

New for 2024! We will be screening select sporting events. To keep up-to-date on the events we screen, please follow us on Instagram. Please feel free to get in touch with our customer service team for further details by emailing info@roofeast.com.

Entry to Roof East is free! We also have some fun games available to play in our Free Games Corner!

Lots of friends - lucky you! Larger groups are welcome for walk-ins or, if you'd like to book a reserved space ahead of time, we have various group options you can read about here.

We operate under the “Challenge 25” policy. If you’re lucky enough to look under 25, you will be asked to show your ID.

Acceptable forms of ID to prove you are over 18 include: a photo driving licence, a passport and a proof of age card, such as the PASS card from the national Proof of Age Standards Scheme.

Duh! We’re on top of a multi-story car park! More details here: Roof East Parking.

Food and drink from outside of our premises is prohibited.We have a variety of wonderful food vendors available, alongside a great selection of drinks!

Please note: due to health and safety reasons, no liquid (including water) can be brought into our venue.

All water bottles will be emptied upon arrival if full, however free water is available from our bars for refills. Therefore we recommend coming with an empty bottle.

Unfortunately, our licencing doesn’t allow dogs on the rooftop. Registered support animals are of course! We just ask that they wear their vests so that our on-site staff are aware.

Yes, we are open from 12pm to 11pm on Bank Holidays with final orders at 10.45pm.

Last entry to Roof East is 10:30pm. The last time slot for our games may vary, all the details can be found here.

From April 1st, we'll be introducing POWER HOUR - our Happy Hour for Games! Power Hour will be between 5pm - 6pm, Tuesday - Thursday. And all of our Games will be half price.

We recommend pre-booking a game with us to guarantee your slot, however, we do offer walk-in games tickets (subject to availability).

No booking is required if you would like to just come along for food or drinks 🎉️

There is no entry fee!

We recommend arriving 15 minutes early to your ticketed game time, so you can get your bearings and order any drinks you may want prior to your game!

Please be aware that we open on the hour promptly, so there is no need to arrive early if you have tickets for opening time.

Our venue is wheelchair accessible, however, our games, with the exception of Archery are sadly not currently Wheelchair accessible.As we are located on the top floor of the multi-storey Stratford Shopping Mall, we have lifts available to our entrance from the ground floor.

If you are visiting Roof East as a carer or with a carer, please feel free to email games@roofeast.com to request a Carer ticket, free of charge.